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Voiceover Internet Protocol (VoIP) phone systems are largely used across all types of businesses nowadays. Providing many benefits compared to traditional telephone solutions, VoIP systems play a fundamental role in day-to-day communications, both internally and externally.

Make sure you choose the right VoIP system for you by avoiding these common mistakes.

Common Mistakes When Choosing a VoIP System

Not Understanding Your Business Requirements

One of the first things you should do before even starting to look for a VoIP system for your business is to recognise your business requirements. If you don’t, you will start looking without understanding what you’re searching for and waste time and money on an insufficient system. Write down exactly what you need, how much traffic you will have, how many users you will have, what features you are looking for, all before you start searching.

Not Opting For A Scalable System

When choosing a VoIP system, you need to think about the future. The possibility of both deduction and expansion of your team should be considered when purchasing a VoIP system. You need to make sure you invest in a scalable system that will easily allow you to add and remove users and features as and when you need. Not only this, but it needs to be affordable to make these adjustments and easy to do so with no disruption.

Not Assessing Call Quality Beforehand

There’s nothing worse than investing in a new phone system only to find that the call quality is awful. This is the first impression clients will get of your business, so you need to ensure that the call quality is up to scratch before you purchase. Look at reviews and testimonials to see what other customers say about their system, plus give the company a call as they will most likely use their own VoIP system so you can test it for yourselves.

Not Choosing A Provider That Offers Support

Customer service is extremely important, especially in our new business world of remote and flexible working. You need to remember when you are investing in a new VoIP system that you are also investing in the company itself too. Make sure they provide good customer service and support, so you can have peace of mind that you can rely on them if anything goes wrong.

Not Choosing Ocean Telecom for Your VoIP System

At Ocean Telecom, we pride ourselves on our great customer service that is delivered from enquiry through to post-installation. Right from the start and all the way to the future, we will be by your side ensuring you choose the right VoIP system for your business and that you are fully supported after installation.

Get in touch with us directly by calling 01284 771555 to discuss your requirements today. Alternatively, fill out our enquiry form or chat to us online.

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